I'm rating this experience with 2 stars. I submitted my music, and while they seem to appreciate it now, two of the tracks had issues that I resolved. I followed their instructions and replied to the designated email, expecting a prompt response, especially since I'm on a higher tier. However, it's been a week since my last email, and I still haven't received any updates. I paid for a yearly service, but at this pace, it feels like it will take ages to get a reply. Submitting a ticket has also proven to be ineffective.
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