I was charged three times when signing up for a subscription, and the 'Contact Us' form didn't work, leaving me unable to get my money back since the company has no email or phone contact. The music transfer I paid for didn't even work. Initially frustrating, but I eventually managed to submit the contact form. Customer service responded within a day and refunded all my payments, and the music transfer was successful. I guess I just had the misfortune of signing up during a website crash.
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