At first it was great. I 'supposedly' did my taxes in one afternoon with someone over the phone (full service) on 2/6/26. She was great but she didn't turn in one of the forms and my taxes got rejected. That tax advisor completely disappeared and did not answer my multiple texts sent through their messages system. I finally called customer service and got another person who was great, but now she doesn't respond to my chats either. I imagine these people are underpaid and overworked. The form that was not submitted has still not been submitted. Hence, I am still waiting to hear back from tax advisor number two. I just want this resolved! It is now 2/22/26. I got a special deal to file by 2/28. Of course now I'm wondering if they are going to say it's after 2/28, and we had to resubmit your taxes and your charge will now be double.
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Intuit Inc. is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals.