Updated: 2/9/26 The correct remote was finally sent to me. Issue resolved!Bought a fireplace unit a few years ago. This Jan 2025, the remote to the unit stopped working.This unit itself still works, however when we went to use Jan 2025, the remote no longer worked. I saw a few other reviews that said this also. We changed the batteries and jumped through all of the hoops testing it because that’s what custom service wanted. They said that most likely the remote no longer worked so I bought a new one. Well this one doesn’t work either and again, I jumped through hoops with CS. The fireplace insert is not accepting the signal from the remote so I requested a return of remote since unit is out of warranty. More hoops with their CS who insisted to return the remote, I must take a video of both to prove the remotes did not work! I must show there is no red light! Well if the new remote would have worked, I would have kept it! Sent the stupid video game of both and still no RMA! Called them and got the same spiel, except now I have to answer more questions and send ANOTHER video of the PACKAGING the remote came in! I will NEVER do business with this company again. I’m going to report them to Amazon. I don’t recommend you buy from them.
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From keeping your home or business warm in the winter and cool in the summer, to maintaining a healthy indoor environment full of clean air, TURBRO is like your personal butler, is building a healthy HVAC system. Currently, our product line includes HV...
