Terrible customer service.
Due to unforeseen circumstances, I was unable to reach the airport on time for a holiday I had planned eight months in advance with my family. I immediately contacted the call center for assistance in booking us onto another flight.
I was told to wait and assured that someone would contact me, but no one did for more than 10 hours. When I called again, the response was still unhelpful. If assistance is not possible, customers should be informed right away rather than being left waiting and losing valuable time that could be used to make alternative arrangements.
As a result, I missed my original departure and was delayed by more than 10 hours before I could even begin searching for other options.
After returning from my holiday, I contacted customer support to request a refund of at least the airport taxes as I did not use any of the flights. Unfortunately, I only received generic responses that did not address my specific query.
Overall, a very disappointing experience.
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You can buy ticket, check in, make reservation, examine flight timetable, read arrivals-departures information, make the transactions of the Miles&Smiles from the web site of THY (Turkish Airlines) the biggest airline company of Turkey.