Review Time
If I could give less then a 1 star I would, the customer service is so terrible and the whole miles and smiles thing is good until you need to change your contact number on it. You can't unless you go through flaming hoops of frustration. You Can't book any flights due to them only being able to send the otp to the contact number because sending an email might just be to much hard work so you have to watch as the flights you want get more expensive while you hope and pray that one day they will contact you to change your number so you can accept their pdp and gdpr nonsense. Trying to go through the help center is worse then teaching a blind person colors, abruptly rude once you eventually get to chat to an agent and honestly the bots and agent have the exact same ability to help, absolutely none. This is the worst experience i have dealt with in a very long time
Very disappointed with Turkish Airlines. I made a reservation to use their free stopover service. Their website allowed me to book a stopover on the return flight with a layover of more than 20 hours, and I met the terms and conditions stated on their website. However, they then told me I wasn't eligible, showing me new internal conditions (which aren't publicly available online). Furthermore, it took them 48 hours to reply. If they had responded in less than 24 hours, I could have canceled the flight and rebooked it with a shorter layover if I hadn't wanted the stopover.
I told them it wasn't right that their website allowed me to book a stopover, that I met the publicly displayed conditions, and then they denied it based on different, unpublished terms and conditions. Their response was that they didn't care, that I should just deal with it.
I am writing this following a deeply frustrating experience with Turkish Airlines live chat support on 1 March 2026 regarding my Abuja–Istanbul–Dubai booking.
Given the widely reported Middle East disruption and Turkish Airlines’ own published waiver covering UAE flights (for tickets issued on or before 28 February), I contacted support to clarify my options.
The agent, Emrullah, provided information that was inconsistent, inaccurate, and at times dismissive.
Despite clear communications on the Turkish Airlines website referencing cancellations and flexible policies for affected UAE routes, I was repeatedly told my flight status was “green” and operating as normal.
When I attempted to change my destination to Birmingham — due to the force majeure disruption affecting Dubai — I was told that free changes only applied to the same route and that I would need to pay over £700 to change destination. This contradicts the spirit and purpose of disruption waivers.
The most concerning part was the misinformation regarding ticket eligibility. Emrullah stated my ticket was purchased after 28 February and therefore ineligible for the waiver. This was factually incorrect. My ticket was issued in January — information that should be clearly visible in the system without requiring the passenger to defend basic booking facts.
When I pointed out the discrepancy between the website communication and what I was being told in chat — including sending screenshots from Turkish Airlines’ own website — the response was evasive. Eventually, the conversation was abruptly ended with:
“We are unable to provide any other support… I need to end this conversation.”
In a crisis situation, passengers expect clarity, competence, and accurate policy interpretation. Instead, I experienced contradictory information, incorrect eligibility assessments, and dismissive communication.
This is not about inconvenience disruption happens. It is about professionalism and consistency during disruption.
Turkish Airlines can and should do better.
I would give them 0 stars if i could! They delayed my luggage for over a week even though they had more than enough time to get it on the plane and then refused to pay any compensation and send me the same automated email everytime i try to send them an email on the online portal. FRAUDS
Worst Worst Worst!!!
My flight schedule changed after I bought the tickets and before I travelled. I reached out to them to discuss compensation for my connected train tickets (non-refundable) which I had also bought after buying the flight tickets. The call center agents kept telling me that it is not their department to handle such problems and that I should use a feedback form. I did that and they said no compensation can be provided. I objected to that response and it has been more than a week that they have completely stopped responding at all.
If i could give them a zero i would!
As I checked my bags I mentioned to the employee of Turkish airlines that I had a disability and showed him proof with my handicapped document. He told me he would put me in an isle seat. Did not know if this was a good or bad thing. I Later found out that this was insignificant.
As I sat on the seat my legs were cramped and jammed in the front seat ahead of me. I notinpced an empty seat in front of me woth leg room. I told one of the flight crew i was in pain and he just laughed and smiled at me not taking my concerns seriously at all. Durning the flight the person in front of me reclined his seat into my legs. My legs were crunched into the seat and l tried pushing the seat several times to see if he would recline his seat up.
Another older lady who had an issue with her seat was moved into the front seat with leg room. This was ridiculous.i talked to the stewardess who moved the lady into that seat and I voiced my concerns. She did seemed to sympathize with me after having a 10 minute conversation and gave me a glass of champagne from business class as if that was going to help any.
After that flight I had a layover of 10 hours and was forced to switch to business class spending an addition $1000 just to get leg room. I asked to speak to a supervisor. There wasnt one. I immediately asked how i can make a complaint. I was given a email in which i wrote my complaint. I got a reponse that they were not taking my complaint that i needed to make it with another department. Why didnt they just forward the complaint? Because they didn't care. They told me j could get two different upgrades for business class. One was $4000 and the other was $1000. The $4000 one comes with access to the turkish airlines lounge. When I switched to business class i was told I would be able to go to the IGA lounge. They even wrote it on my ticket. That was a lie! I was taken up there with a escort. As I tried to pay for the lounge I was told that none of my 5 credit cards would be accepted for some strange reason. I needed to me some type of member. Completely insane! So I had few options left to me so i spent over $200 on a sleep pod. Which is another complete ripoff. Either that or try to sleep on a seat. No choice.
After the flight, my hips (including leg), knees, back and left shoulder were hurting me. I later ended up going to the hospital twice to have these issues checked and was given several medications to help with the pain.
I am very disappointed with my experience on flight TK 0057 with Turkish Airlines. The cabin crew did not seem very friendly and rarely smiled throughout the flight. Their attitude felt cold and unwelcoming, which made the overall journey uncomfortable.
In addition, the meal service was poorly managed. The food options that were requested were not sufficient for all passengers. By the time the crew reached my row, some menu choices were already unavailable. Unfortunately, I did not even receive bread, as it had completely run out. This shows a lack of proper planning and consideration for passengers.
Overall, the service quality on this flight did not meet my expectations. I hope improvements can be made in terms of crew hospitality and catering management for future flights.
Terrible customer service.
Due to unforeseen circumstances, I was unable to reach the airport on time for a holiday I had planned eight months in advance with my family. I immediately contacted the call center for assistance in booking us onto another flight.
I was told to wait and assured that someone would contact me, but no one did for more than 10 hours. When I called again, the response was still unhelpful. If assistance is not possible, customers should be informed right away rather than being left waiting and losing valuable time that could be used to make alternative arrangements.
As a result, I missed my original departure and was delayed by more than 10 hours before I could even begin searching for other options.
After returning from my holiday, I contacted customer support to request a refund of at least the airport taxes as I did not use any of the flights. Unfortunately, I only received generic responses that did not address my specific query.
Overall, a very disappointing experience.
Miss the flight because of their fault. They were telling it’s weather. But when it was time for boarding that time people were coming out from the plane . The sun was shining and weather was good. I miss the flight and they offered me Hotel but I have to get my visa with my own cost. I didn’t do it. I spend 23 euros when I was in the airport. I gave them my receipt for 3 times. They didn’t give me my euros what I have spent over there. Every time they reply me with almost auto generated reply and don’t give me my answer.
And yes another thing including my four flights 3 times I was wasn’t able to use my tab because of touchscreen problems, headphones isn’t working. And so on.
Worst airline, I booked a holiday for my family in the summer, there was a typo error with my name so I called back immediately to cancel, I was mislead by a worker who told me I had to wait, long story short they didn’t refund my money even after I rebooked, so I paid double, would never use them again and then I tried to get my money back using a charge back but Lloyds credit card said I was at fault which is crazy anyways be careful booking with them
Claim your business profile now and gain access to all features and respond to customer reviews.
You can buy ticket, check in, make reservation, examine flight timetable, read arrivals-departures information, make the transactions of the Miles&Smiles from the web site of THY (Turkish Airlines) the biggest airline company of Turkey.
privatejetcardcomparisons.com
epictravels.co.uk
magpietours.com.pk
finnair.se
travorio.com
travelfrom.es
mystyachtcharters.com
wanderlog.com
budgetair.in
africakenyasafaris.com
