If i could give them a zero i would!
As I checked my bags I mentioned to the employee of Turkish airlines that I had a disability and showed him proof with my handicapped document. He told me he would put me in an isle seat. Did not know if this was a good or bad thing. I Later found out that this was insignificant.
As I sat on the seat my legs were cramped and jammed in the front seat ahead of me. I notinpced an empty seat in front of me woth leg room. I told one of the flight crew i was in pain and he just laughed and smiled at me not taking my concerns seriously at all. Durning the flight the person in front of me reclined his seat into my legs. My legs were crunched into the seat and l tried pushing the seat several times to see if he would recline his seat up.
Another older lady who had an issue with her seat was moved into the front seat with leg room. This was ridiculous.i talked to the stewardess who moved the lady into that seat and I voiced my concerns. She did seemed to sympathize with me after having a 10 minute conversation and gave me a glass of champagne from business class as if that was going to help any.
After that flight I had a layover of 10 hours and was forced to switch to business class spending an addition $1000 just to get leg room. I asked to speak to a supervisor. There wasnt one. I immediately asked how i can make a complaint. I was given a email in which i wrote my complaint. I got a reponse that they were not taking my complaint that i needed to make it with another department. Why didnt they just forward the complaint? Because they didn't care. They told me j could get two different upgrades for business class. One was $4000 and the other was $1000. The $4000 one comes with access to the turkish airlines lounge. When I switched to business class i was told I would be able to go to the IGA lounge. They even wrote it on my ticket. That was a lie! I was taken up there with a escort. As I tried to pay for the lounge I was told that none of my 5 credit cards would be accepted for some strange reason. I needed to me some type of member. Completely insane! So I had few options left to me so i spent over $200 on a sleep pod. Which is another complete ripoff. Either that or try to sleep on a seat. No choice.
After the flight, my hips (including leg), knees, back and left shoulder were hurting me. I later ended up going to the hospital twice to have these issues checked and was given several medications to help with the pain.
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