Very disappointed with Turkish Airlines. I made a reservation to use their free stopover service. Their website allowed me to book a stopover on the return flight with a layover of more than 20 hours, and I met the terms and conditions stated on their website. However, they then told me I wasn't eligible, showing me new internal conditions (which aren't publicly available online). Furthermore, it took them 48 hours to reply. If they had responded in less than 24 hours, I could have canceled the flight and rebooked it with a shorter layover if I hadn't wanted the stopover.
I told them it wasn't right that their website allowed me to book a stopover, that I met the publicly displayed conditions, and then they denied it based on different, unpublished terms and conditions. Their response was that they didn't care, that I should just deal with it.
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