I am extremely frustrated with the service provided by Turna.com. My China Eastern Airlines flight (MU2361) was officially cancelled by the airline, and for over a week, I have been stuck in a loop of lies and incompetence from Turna’s support team.
Here is the reality of dealing with them:
Ignored Requests: I have contacted them more than 10 times. Every time, they tell me to "request a reissue on the website." I did exactly that more than 8 days ago, and there has been absolutely no update.
False Promises in Live Chat: I’ve contacted their Live Chat three times. Each time, the agent promised that a reissue offer would be sent to my email within 15 minutes. Needless to say, nothing ever arrived.
Zero Transparency: When I ask simple questions—like my request reference number, the expected processing time, or what happens if the airline doesn't respond—they simply ignore me or end the chat.
Irresponsible Service: They claim to offer "easy and safe" planning, but in reality, they leave passengers stranded. I have 4 passengers in my booking, and we are being ignored despite having an official cancellation certificate from the airline.
Turna.com is quick to take your money but disappears when a problem occurs. If you value your time and money, book elsewhere.
PNR: 9SHK5A
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Founded in 2014, Turna.com is an online travel platform offering flight, bus, and ferry tickets, car rentals, and hotel reservations in one place. With smart algorithms, flexible booking options, and features like credit card point transfers, Turna.com makes travel planning easier and more reliable. You can reach us 24/7 via +90 850 222 66 00, through the live chat on our website and mobile app, or by emailing info@turna.com
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