I placed an order on a website that malfunctioned multiple times, forcing me to restart each time. Once the order finally went through, I received an email days later stating that the prices listed were incorrect and they needed to charge me more. I noticed the order was wrong anyway, so I replied with my exact request, and their adjusted price was acceptable. Days passed without a response, so I followed up, but still nothing. I submitted a contact request through the website and got no reply. I tried the live chat, but it was just a bot, offering no helpful information and no option to talk to a real person. The website also lacked a phone number, and the bot refused to provide any contact details. They had no issue taking my money, though. They denied my refund request and also refused to send the merchandise, prompting me to dispute the transaction with my bank and report the situation to several authorities.
Claim your business profile now and gain access to all features and respond to customer reviews.
