Extremely poor customer service experience. I contacted customer support to inquire why it was taking approximately two business days to receive a return label for a damaged item. The product arrived damaged due to inadequate packaging and minimal reinforcement, and the damage was clearly caused during UPS transit.Instead of assisting, the customer service representative responded in an unprofessional and hostile manner. The representative stated that if I disputed the charge with my credit card company, I would be “blacklisted,” which came across as a threat and was completely inappropriate—especially for a legitimate return involving shipping damage.The call then escalated into a shouting match initiated by the representative. This type of behavior, along with making threats toward customers, is unacceptable and unprofessional. Customers should not be spoken to this way when simply requesting a standard return for a damaged item.
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BMW parts & BMW accessories since 1993. Turner Motorsport is the #1 source of high performance BMW parts, OEM BMW replacement parts and BMW accessories. Specialists of BMW brake parts, BMW suspension upgrades.