I will not be ordering from this service again—seeing a rating of 1.5 stars on a review platform really says it all. I only discovered this after placing my order. Here’s what happened: For the past 15 years, I’ve relied on various other services for my vehicle needs without any issues. They always resolved any problems quickly and with respect, especially when the error was theirs. This time, I struggled to find a specific part, but it appeared in the search results from this service, so I decided to order a few additional items from my cart to qualify for free shipping. After placing my order, I received an email saying that one item was backordered for weeks. I chose an alternative part and added another item since my order hadn’t shipped yet. They modified my order but shipped the added part directly from the vendor to the billing address instead of my current shipping address. So, one part went to the wrong address, while the other was still pending shipment because another item was backordered, and they failed to notify me. When I reached out, the representative had an attitude, acting like a frustrated young adult. I had to remind him that it was their error regarding the shipping address. After some back and forth, he told me, “I’ll make sure no one answers your calls next time” before hanging up. I’ve never encountered such behavior in my life, let alone in a business setting. I also contacted their PR department and never received a response. This is it for me—never again.
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BMW parts & BMW accessories since 1993. Turner Motorsport is the #1 source of high performance BMW parts, OEM BMW replacement parts and BMW accessories. Specialists of BMW brake parts, BMW suspension upgrades.