Just wanted to share a little frustration on my end as a customer, in regard to a synth that was purchased from TurbLab on Reverb. Firstly, the item shipped a week after the date provided, which I knew there was holiday delay which they mentioned, but it still never shipped after that until I inquired. They said after a specific date it would ship, and one week passed since that date mentioned which was already delayed due to the holidays which I understand.
Secondly, I had to pay around $256 in additional shipping charges + broker fee to receive the item, which made it way more expensive than purchasing in the states. I let that aside as it is what it is.
The most frustrating is with the power cable I received, as it is not for US sockets. No adapters were received in the package and no heads-up was provided that I would need to purchase adapters or a new power cable. Very dissatisfied as a buyer from Turnlab.
Received a response from TurnLab after I shared with them my frustration as a customer; no care was made to actually listen to my message as they responded without caring about me as a customer but with short simple responses that solved nothing; no customer service.
Just sharing an honest review so people can make a decision before purchasing from TurnLab. In summary, they are not transparent and don’t care about you as a customer. I hope there customer support improves.
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