Review Time
Just wanted to share a little frustration on my end as a customer, in regard to a synth that was purchased from TurbLab on Reverb. Firstly, the item shipped a week after the date provided, which I knew there was holiday delay which they mentioned, but it still never shipped after that until I inquired. They said after a specific date it would ship, and one week passed since that date mentioned which was already delayed due to the holidays which I understand.
Secondly, I had to pay around $256 in additional shipping charges + broker fee to receive the item, which made it way more expensive than purchasing in the states. I let that aside as it is what it is.
The most frustrating is with the power cable I received, as it is not for US sockets. No adapters were received in the package and no heads-up was provided that I would need to purchase adapters or a new power cable. Very dissatisfied as a buyer from Turnlab.
Received a response from TurnLab after I shared with them my frustration as a customer; no care was made to actually listen to my message as they responded without caring about me as a customer but with short simple responses that solved nothing; no customer service.
Just sharing an honest review so people can make a decision before purchasing from TurnLab. In summary, they are not transparent and don’t care about you as a customer. I hope there customer support improves.
I want to express my disappointment with the service related to a synth I bought. The item was shipped a week later than promised, which I understand was partly due to holiday delays, but after my inquiry, it still didn't ship until a week later. Additionally, I was hit with around $256 in extra shipping and broker fees, making it more expensive than if I had bought it locally. The most frustrating part was receiving a power cable incompatible with US sockets, with no adapters included or any warning that I would need to purchase them separately. The response from the support team to my concerns felt dismissive, lacking genuine care or helpfulness. This review is meant to inform others about my experience, as I felt the company was not transparent and indifferent to customer needs. I really hope their support improves.
If something goes wrong, you're left in a tough spot. They seem more focused on making money than helping customers. They frequently sell defective items with misleading descriptions and missing parts. Dealing with them feels like a manipulative game where they treat you like an uninformed buyer, even if you have years of experience. It's disappointing to see them prioritize profit over customer satisfaction. If you choose to buy from them, be prepared for potential issues.
I had a really negative experience with this seller and would not recommend them. Would you trust a seller who took three weeks to update the shipment status, delivered a damaged item, downplayed the issue, and refused to cover return shipping? The product took a month to arrive, and despite my inquiries about the shipment status, they kept saying it was just a delay. When the product finally arrived, it was faulty, and they denied my claim, asking for a video proof. After providing it, they dismissed my concerns, suggesting I file a warranty claim, which seemed complicated. After losing faith in the seller, I requested a return through the platform, but they ignored it and sent me a link to a webpage to clarify they wouldn't cover shipping costs.
The company purchased my Korg Prologue 16 from an online marketplace, giving me a fantastic deal and even including a MicroKorg 2. They fulfilled all their promises and are sending me a new power adapter after discovering the original was faulty. Their service was outstanding, and communication was quick! I highly recommend checking out their second-hand gear as they have a great and diverse selection.
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