Ordered a replacement “Official Audio Technica” turntable power supply and was sent the wrong one. When I reached out to customer service they assured me it was the right cable, despite it being the wrong brand and the wrong amperage. What they sent me was a cheap Chinese power adapter that doesn’t work, has no branding whatsoever, AND can be purchased on Amazon for 1/8th the price that I paid. Unwilling to admit their clear mistake is what kills it, for me personally. Also any electronics business should have basic understanding of why a lower amperage plug than required can be catastrophic to electronics. But to be told I’m wrong, as the customer? After receiving the wrong brand AND wrong amperage plug? They’ve lost my business for life. I recommend staying far away from this business.
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Established in 1999, TurntableLab.com has been a trusted online store for DJs, Producers, & Designers. TTL also operates a retail location in NYC.
