I travelled with TUS Airways from Larnaca to Tel Aviv on 6 October 2025 (flight U8 108) and encountered a highly unprofessional and misleading practice.At Larnaca airport I was forced to weigh my backpack together with my laptop as one item, which clearly contradicts TUS Airways’ own published policy and standard industry practice. Based on this, I was charged for alleged excess weight at €8 per kg — even though the airline’s website on that very day stated €5 per kg and allowed a free personal item.When I pointed this out to the duty manager and showed him the official website screenshot, he ignored my protest and still demanded payment. I later submitted a detailed formal complaint to TUS management, attaching all evidence. More than two weeks have passed and the company has provided no response whatsoever.To make matters worse, shortly after my complaint, TUS retroactively changed its website terms to match its position — a practice that is misleading and unfair to passengers.Instead of addressing legitimate complaints, the airline seems focused on suppressing negative reviews. Both at the airport and afterwards, my concerns were dismissed and ignored.Passengers should be aware that TUS Airways does not appear to respect its own published policies, nor does it respond when challenged.
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