Review Time
They cancelled the flight. They didn't give me proper notice, didn't reserve new tickets, and their hotline is terribly responsive. No one even answers emails on weekends. They haven't refunded the tickets yet. Apparently, this company is a scam, as they don't operate properly.
They cancelled the flight. They didn't give me proper notice, didn't reserve new tickets, and their hotline is terribly responsive. No one even answers emails on weekends. They haven't refunded the tickets yet. Apparently, this company is a scam, as they don't operate properly.
I travelled with TUS Airways from Larnaca to Tel Aviv on 6 October 2025 (flight U8 108) and encountered a highly unprofessional and misleading practice.At Larnaca airport I was forced to weigh my backpack together with my laptop as one item, which clearly contradicts TUS Airways’ own published policy and standard industry practice. Based on this, I was charged for alleged excess weight at €8 per kg — even though the airline’s website on that very day stated €5 per kg and allowed a free personal item.When I pointed this out to the duty manager and showed him the official website screenshot, he ignored my protest and still demanded payment. I later submitted a detailed formal complaint to TUS management, attaching all evidence. More than two weeks have passed and the company has provided no response whatsoever.To make matters worse, shortly after my complaint, TUS retroactively changed its website terms to match its position — a practice that is misleading and unfair to passengers.Instead of addressing legitimate complaints, the airline seems focused on suppressing negative reviews. Both at the airport and afterwards, my concerns were dismissed and ignored.Passengers should be aware that TUS Airways does not appear to respect its own published policies, nor does it respond when challenged.
I flew from Tel Aviv to Cyprus today. Even though I ordered and paid for 2 suitcases, I was charged for them again at the airport. I would like to receive an explanation as to why they asked me to pay twice.
I wish I could give 0. This is the most despicable airline. They delayed us by many hours, then flew us to Larnaca (we had booked Paphos), from where we had to travel by BUS to Paphos , which got us to our destination 8 hours late. They don't answer mails, messages, phone. NOTHING! It's an absolute scabdal that they are allowed to operate
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