We had an absolutely horrific experience flying with Tus Airways on July 10th, and I feel obligated to warn other travelers.We were flying to Larnaca with our 3-month-old baby. At the airport, we were suddenly charged ₪1965 (!!!) — for what? For a name change (we were never notified this would be an issue) and for a ticket for our INFANT, who doesn’t even require a seat and was sitting on us the entire flight.Nowhere during the booking process was there a clear option or explanation about adding an infant or the potential cost. If there was – it was buried so deep or so badly designed that we simply didn’t see it, and we’re not first-time travelers.But the worst part wasn’t the money. It was the way we were treated. The attitude at the check-in desk was cold, rude, and completely lacking in empathy. They saw us – exhausted parents with a 3-month-old baby – and didn’t lift a finger to help or explain. Just a robotic “you have to pay, or you don’t fly.”We tried contacting Tus Airways customer service later – what a joke. No response, no accountability, no effort to resolve anything. Completely nonexistent service.This is not how you treat customers. And this is certainly not how you treat a young family traveling with a newborn.We will never, ever fly with Tus Airways again and I strongly advise others to stay away unless you want to be blindsided with absurd charges and treated like garbage.Tus Airways: Shame on you.
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