We booked flights with TusAir thinking it would be a simple and affordable trip, but the entire experience was a nightmare. 1. Hidden Costs & Unfair Charges: We were charged extra fees that were never clearly shown on the website. Adding an infant cost us an outrageous amount, and they even charged us for a middle name – something no other airline has ever done to us. 2. Zero Transparency: The price we saw when booking almost tripled by the time we finished paying, with no clear explanation. It feels like a trap designed to squeeze as much money as possible from passengers. 3. Customer Service = Nonexistent: We tried contacting them for days regarding the charges and received no response. Their support ignores emails and phone calls, leaving passengers helpless. 4. Poor Communication: There was no proper information about our flight status, no assistance, and absolutely no care for customers.We travel frequently, and I can honestly say this was one of the worst experiences with any airline ever. Instead of enjoying our trip, we spent hours dealing with hidden charges, stress, and unhelpful staff.Bottom Line: TusAir is not a company I can trust. We paid a high price for nothing but frustration and terrible service. Avoid this airline if you value your money and peace of mind.
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Fly to Cyprus, Israel and Greece and get the best schedule and feel the comfort of an almost private aircraft with Tus Airways!