I scheduled my vehicle collection for today and was instructed to prepare everything, clean the car thoroughly, and perform all necessary reset activities. I followed all instructions. However, I waited from 8 am to 6 pm for a call, inspection, and collection, but nothing happened. After not hearing anything, I reached out to customer service around 2:40 pm and was told to contact their logistics provider. After a 20-minute wait, I finally connected with them, only to find out they couldn't reach the driver! I was informed that the cutoff for pickup calls is 5:30 pm, and now it's 6 pm. Naturally, the customer service office is closed for the weekend. I can't use the vehicle now because it will require cleaning and setup again. This service is unacceptable. I scheduled a collection date and time, followed the readiness checklist, waited 10 hours, and had to chase the logistics company they hired. My contract ends today, and my new one starts in January. I do not expect to incur any pro-rata costs for the delays caused in December. I will update everyone on what happens if the service fails to fulfill their obligations through their logistics provider. I now DEMAND a scheduled date and time that works for me, given this poor service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hi, we’re Tusker, and we’re on a mission to help everyone drive a better car. Via our salary sacrifice green car scheme, we offer an innovative and affordable way for employees to easily get a new fully insured and maintained car where a monthly amount is taken from their gross salary.
Since 2008, our services have made a difference to the 70,000+ drivers we’ve worked with, rising to tackle environmental challenges while helping people into new, affordable, and clean vehicles.
We’re proud to have the largest salary sacrifice car benefit scheme in the UK, with the lowest average CO2 emissions of any FN50 car fleet.
Tusker really are the Green Car Benefit Experts. With over 1,700 customers, we provide the safest pair of hands due to our extensive experience and focus on delivering successful compliant schemes.
See more
