Review Time
What sets tusker apart from other leasing companies is not just the salary sacrifice scheme but their customer service. When my car stopped charging the manufacturer told me to use public transport till it got sorted. Chloe D said this is unacceptable and sorted a car for me right away along with a host of other issues regarding recovery which she helped me with. White tusker you don't just get a shiny new car you get agents who you really feel so have your back. Thanks Chloe D!
Excellent service so far, using NHS salary sacrifice scheme. New car due to be delivered on 10th Feb after only placing order on 23rd Jan. Customer service team extremely helpful and efficient, particularly Stuart (and Lauren at dealership)who helped out hugely by speeding up the last minute checks to let me get my car sooner than beginning of March. Was kept up to date regularly throughout the process.
Although the agent I interact with, he did his best and a good job (many thanks S!), I found very weird that when you are selecting your car (some of them very expensive) you only interact by email and trhough your platform.... It has not been a great 'customer experience' for me, I would have appreciated a conference call with the agent to guide me in the selection of my car, rather than me using ChatGPT to see the features of the cars and then go to your platform to select it. I didn't find any added value in selecting your car in your platform rather than other possible platform.
I placed my order for a car at the beginning of December 25, expecting delivery in mid-January, which was promising. Now, just five days before the anticipated delivery, I've been informed that my quote is changing due to a system error that has gone unnoticed for nearly two months. When I called today, I was told I could cancel my order without a fee, as they have canceled the delivery. This was unexpected news for me. The situation has left my family in a tough spot, having budgeted and planned for a car that I may not receive now. This has caused unnecessary stress that could have been avoided.
The staff are friendly and helpful when you manage to reach them. However, communication poses a challenge, as the wait time for calls often exceeds 30 minutes, and the callback feature can be unreliable. It feels like you need to dedicate an entire day just to get in touch. The emails received seem automated, and replies to my responses are often non-existent. While the website appears user-friendly initially, it lacks functionality; for instance, after submitting a form, I encountered error messages with no way to continue a straightforward task, forcing me to call and endure long wait times. The pricing is marginal, with little difference between leasing a car through salary sacrifice and doing so commercially with taxed income. I'm left wondering where the touted 40% tax savings (plus National Insurance savings) are going. On a positive note, the charger installation, car servicing, and the dealers who deliver the vehicles have all been satisfactory. I'm about to have my first vehicle collected at the end of the term, so I will provide an update regarding that experience.
I had to give 1 star because there's no option for zero. While they were very helpful during the order process, the customer service and support afterward have been incredibly disappointing. I'm still facing issues nine months later and I don't expect a return call. It's been a terrible experience.
I scheduled my vehicle collection for today and was instructed to prepare everything, clean the car thoroughly, and perform all necessary reset activities. I followed all instructions. However, I waited from 8 am to 6 pm for a call, inspection, and collection, but nothing happened. After not hearing anything, I reached out to customer service around 2:40 pm and was told to contact their logistics provider. After a 20-minute wait, I finally connected with them, only to find out they couldn't reach the driver! I was informed that the cutoff for pickup calls is 5:30 pm, and now it's 6 pm. Naturally, the customer service office is closed for the weekend. I can't use the vehicle now because it will require cleaning and setup again. This service is unacceptable. I scheduled a collection date and time, followed the readiness checklist, waited 10 hours, and had to chase the logistics company they hired. My contract ends today, and my new one starts in January. I do not expect to incur any pro-rata costs for the delays caused in December. I will update everyone on what happens if the service fails to fulfill their obligations through their logistics provider. I now DEMAND a scheduled date and time that works for me, given this poor service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hi, we’re Tusker, and we’re on a mission to help everyone drive a better car. Via our salary sacrifice green car scheme, we offer an innovative and affordable way for employees to easily get a new fully insured and maintained car where a monthly amount is taken from their gross salary.
Since 2008, our services have made a difference to the 70,000+ drivers we’ve worked with, rising to tackle environmental challenges while helping people into new, affordable, and clean vehicles.
We’re proud to have the largest salary sacrifice car benefit scheme in the UK, with the lowest average CO2 emissions of any FN50 car fleet.
Tusker really are the Green Car Benefit Experts. With over 1,700 customers, we provide the safest pair of hands due to our extensive experience and focus on delivering successful compliant schemes.
See more
movingkingdom.com
www.jpcycles.com
ifitauto.co.uk
greenmotion.gr
topcarluxury.com
www.zerodepositcarleasing.co.uk
www.engineersupply.com
sharkleathers.com.au
motorsportgoetz.com
luckyseventaxis.co.uk