My experience with Tuta has been extremely disappointing. My entire PAID account was suddenly suspended after sending few legitimate email — a simple press release sent to about ten established editorial contacts via BCC. This was not spam, not bulk messaging, and not malicious activity of any kind.What is even more unacceptable is that by blocking the whole account, Tuta also blocked all my other legitimate emails, including important correspondence completely unrelated to the situation. In 2026, when you trust an email provider with your communication, you expect your inbox to be protected above all else. A responsible service should isolate potential issues — not shut down the entire account and deny access to everything.This behavior is disproportionate, unprofessional, and shows a worrying lack of understanding of how critical email is today.It is also ironic that a company promoting itself as privacy-focused and secure ends up behaving like any centralized provider: instantly cutting off access, offering no immediate explanation, and failing to reply to emails for days. Their customer support is extremely slow and unhelpful, and during the suspension there is no emergency channel to recover your messages or clarify the issue.On top of that, the interface feels outdated, unintuitive, and not suitable for professional communication.Overall, Tuta’s rigid automated rules, lack of proportionality, full-account blocking, and delayed support make the service completely unreliable. After this experience, I am leaving the platform and cannot recommend it to anyone.
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Tuta (formerly Tutanota) is the company that respects your privacy. We develop the most secure email, calendar and contact service with quantum-safe encryption.
We put ethics before profit, which makes Tuta a partner you can trust. We fight for a better, more private Internet - together with you!
Tuta is trusted by more than ten million private users and thousands of companies, including major financial institutions and human rights organizations.
With seamless, quantum-safe end-to-end encryption, open source clients and apps, strict German data protection laws and support for custom domains with unlimited email addresses, Tuta Mail is the best place to secure all your emails, calendars and contacts.See more
