(UPDATE)I contacted them through my old gmail-account. Surprisingly they got back to me in 24h. I had read online that response times are very slow if not contacted through your paying tutamail. That was positive.They've restored access to my account, and said it was something that "happened occasionally" to new accounts. Not really a good thing, especially if they know it's an issue.I will continue using it for the moment and see if it really can become my new main account.(ORIGINAL VERSION)I've recently moved to Tuta for e-mail and calendar so as to de-google. I was excited about getting my data away from Google and into a "safe European place".Sadly, I couldn't be more disappointed. The onboarding wasn't straightforward because my account was flagged for approval, most likely because I was using a VPN. Maybe that's good, because it's an extra safety feature, but it made the onboarding cumbersome.The main problem, though, happened when I decided to pay for the service. I paid with my credit card, got access to the full version and started moving my mails and calendar to Tuta.Then all of a sudden I got locked out of my account on all my devices. "You login credentials are wrong" is the simple message I got. This is not true. The credentials were correct. When I tried to enter using the recovery method, the same message appeared.In other words: I paid for a year's worth of e-mail and calendar, got immediately locked out and can't reach support, because you can access support only... through your Tutamail.The least they should do is cancel my account and refund me in full.It is unacceptable that such a crucial service as e-mail and calendar (which you need constantly) lock you out.
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