EDIT: 12/01/2025I've had issues with my IP being blocked for no reason (see original review below). It has now been working smoothly again. Apparently there was (is?) a bug where IPs get banned, even legitimate ones. This is due to DDoS prevention from what I've heared but isn't supposed to block normal users.I wanted to edit my review as in general Tuta does work well, they're privacy-minded (which is becoming a necessity these days with intrusive personal data gathering and selling!) and they're cheaper than the competition.However, it does have it quirks here and there (sometimes no connection for a, usually, very short time) and still needs improving on features and design.They're getting there albeit a bit slow.But if you value privacy and don't want to pay 'top dollar', Tuta is a useful email provider._______________Original review:I've been a Tuta member for a few years now. Switched to a paid/premium plan very soon after signing up.In general, for me, everything is (read: was) fine about Tuta and they claim to be very pro privacy. As far as I can tell, these claims are legit and they provide one of the best anonymous and safe email services.However, there are many negative aspects as well:They are a bit slow on development in comparison to other providers. There are way less features than some other providers have. Over the years I've been a customer, I haven't seen all that much change.The whole interface looks rather old/outdated. Competitors have a much more modern, sleek looking, more detailed interface. They also have more features but it comes at a higher price.Talking about price. They recently changed the plans to a somewhat more expensive option. Nonetheless, they are still one of the (if not the) cheapest options out there.All in all, I've been a satisfied user for the past years. However, this just changed!3-4 weeks ago I suddenly couldn't connect to their servers using the Tuta app for Windows. When I went to their website, I also couldn't reach it.Only with my mobile using 4/5G I could read my emails.I went looking online for answers and found out Tuta randomly bans IP-addresses automatically if their service suspects 'suspicious connections'.Let me be clear: I am a regular paying user that doesn't do ANYTHING out of the ordinary except read and send my personal emails. So there is no reason to mark me as suspicious.After getting in contact with customer service and sending my IP-address, they unblocked me.They claimed it was because there were too many connections left open and that I should check my logs.I checked the logs in the Tuta Win app: there were connections logged dating back to 2021 when I was still logging in via web browser. After that, I switched to their own Tuta Windows app. I cleaned/closed all old connections.Fast forward 3-4 weeks (= right now), my home IP-address is banned once again without any reason!!!I'm so fed up that I'm ready to change to a different well known privacy-minded provider.Also, the contact I've had with CS about SPAM-mails was very poor! They responded with a generic -how to block spam- message which A) I already knew how to block, and B) didn't address my questions about those SPAM mails.After replying once again, they finally addressed my original questions but again with a very short, limited answer.From an email provider I expected a proper reply.All this is leaving me more and more with a bad taste and I'm seriously considering changing email provider.At this time, I do not recommend them at all.EDIT: last time, it took them 2-3 days to respond to me. That is simply unacceptable for a premium service!EDIT 13/09/2025: I haven't had the 'ban' issue since the last edit of this review so all is back okay now.I did experience a small hickup with the software where it would no longer launch on startup of Windows but it has been resolved since the last update.
Claim your business profile now and gain access to all features and respond to customer reviews.
Tuta (formerly Tutanota) is the company that respects your privacy. We develop the most secure email, calendar and contact service with quantum-safe encryption.
We put ethics before profit, which makes Tuta a partner you can trust. We fight for a better, more private Internet - together with you!
Tuta is trusted by more than ten million private users and thousands of companies, including major financial institutions and human rights organizations.
With seamless, quantum-safe end-to-end encryption, open source clients and apps, strict German data protection laws and support for custom domains with unlimited email addresses, Tuta Mail is the best place to secure all your emails, calendars and contacts.See more