I've had Tutanota email since about 2016 or 17. I started another account with Protonmail around the same time because I wanted to try and compare which one would be better for me.My impressions about Tuta email were not convicing since the beginning, and I used it only sporadically but had some important accounts associated with it; somehow, to me, email is the entrypiont to the rest of the life online, and it really hurts when some company needs to save few cents so badly that it deletes some 200MB from their hard drives, evaporating your account when you don't log in for mere 7 months. I don't remember receiving any prior notice about it and, as I've said, it was a rather silent inbox; I would have totally noticed. (In my long experience so far, other companies had warned me about removing my account when they'd been inactive for 2 years, 3 years... Protonmail deletes after 12 months, very old accounts get another 12 months extra, so it makes for 24 months of inactivity, versus 6 with Tuta)Overall the design and user experience were discouraging and often confusing all those years, I kept wondering more and more when will the company just disappear silently, I don't know why I kept any accounts associated with it and now feel stupid for having ever trusted them. (It was a lot of fun pleading with support teams of other companies where I used Tutanota email so they would change my address manually. And those were only some where I cared to write down what email I used for them; how many have I not written down..?)I can't create a new account now with the same exact address but I can restore the address if I get a paid plan? What a genius business idea - remove the data, thus saving $$, but force new paid subscribers!The worst is: if someone sends an email to your deleted address, they won't even receive those automated "MAILER-DAEMON" replies that your email doesn't exist, so they'll think you've seen it.On top of that, I've spent a bit of time online lately looking at their public presence and can't help but suspect some intentional manipulation in places where this is absolutely a foul play: Wikipedia page seems misused to promote themselves (see the pricing section - WT*), Their subreddit is kept in check by several hard-core fans that praise and protect the company and disparage critical posts, their Bluesky posts are very often based on fear-mongering, and, most importantly, the short, generic, and *very* thankful five-star reviews here on Trustpilot are, I'm very sure of it, fakes to improve the company's image. Who could be behind it? I love to read those cute answers by the so-active support team ❤️Of the serious parts of internet, Tuta - the product and the company - is among the lowest.
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Tuta (formerly Tutanota) is the company that respects your privacy. We develop the most secure email, calendar and contact service with quantum-safe encryption.
We put ethics before profit, which makes Tuta a partner you can trust. We fight for a better, more private Internet - together with you!
Tuta is trusted by more than ten million private users and thousands of companies, including major financial institutions and human rights organizations.
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