UPDATE2So after waiting three month, I gave up waiting.They have support through their Reddit account, very odd way to provide support, where doing so, paying customers are mocked and insulted and they do absolutely nothing to monitor it.Their email support is useless since I can not get and answer nor based on 100's reddit post can anyone else.Their Reddit is full of complaints of locked out accounts, which worries me what did I sign up for.It goes back to carelessness and poor lack of understanding of how to run a business. Forcing members to post issues on Reddit for support. Make it look like all you have is problems.Wow, never seen a company so poorly run.UPDATE:Month Later, still no response.Hello anyone home?Is the company is poorly managed? Well it feels like it. And has had many security issues over the years, that the competition has not. It should have been my red flag. I tried to over look allot, to a point. However the software is severely unstable. example Its spam system has no way to truly adjust. You are at the whim of the companies ideology. Non-spam get spammed. Obvious phishing should be caught and is not.The customer service is rude, and condensing. They act like you should know the answers, and are rude if you question them on the software working.They spend allot of time on PR, when they should be providing support. I have used support at hundreds of places as part of my job. But this support feels like kids are running it. Not professionals. I signed up looking for a no nonsense company, with the eye for privacy and security. And maybe they supply that, but there is no way to gauge that trust as interacting with them is difficult.They tell you to email them, do not they wont reply. They tell you to use their support forum. It is not a support forum, it is a reddit sub, that is full of trolls and unmanaged by Tuta.In system contact by support is best, then you are only waiting 1-3 days. Not weeks. I still have email they never responded to. I suspect these 5 star reviews are paid, as there is no way this variance in service can exist. And seems also in the reviews one negative, is quickly followed up by a five star.There are other providers out there. Its sad that Tutanota is operating at such a poor level. I really hate leaving a bad review like this. But I have given them dozens of tries over several months. I can not recommend this email service at this time. Most of these reviews of the many negatives, say reach out to us to resolve. And no doubt they will say this, is not the experience they like to see etc. etc. They seem too arrogant to see the issues or resolve them. Problem? What problem, is exactly what they make you feel like.I will give a 1/2 star extra because setup for domains was super easy and worked very well.But most of the spam issue were with their email service, not my domains. So 1.5 stars over all.Over all the company is a mess, seems no captain running this ship.
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