I attempted to place an order using payment in installments, but the process didn’t complete, and I couldn't provide the required identity verification. I tried contacting them via the phone number on their website, but there was no response. I later found a different number on their Facebook page, which also went unanswered. After a 45-minute wait for a response on WhatsApp, I finally received communication shortly after leaving a negative review. I managed to complete my order, but the issues seemed related to my browser. Customer service confirmed they had recorded my attempts to reach them and mentioned they were busy on Monday mornings. I also inquired about modifying the tire size, but they said it was too late since the order was placed. The bike arrived quickly and was well packaged, although one inner tube was for very large racing wheels. There were some scratches not shown in the online photos. Overall, the bike looks great, and I'm satisfied with the quality for the price. However, I had a battery issue after just two hours of riding, which should have been caught during quality control. I had a few areas for improvement: 1) getting timely responses should be easier, 2) photos should show scratches, 3) tire size details should be included in descriptions, 4) quality control needs to be more thorough, and 5) special requests shouldn't be automatically denied if the order isn't yet prepared for shipping.
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Comprando y Vendiendo tu bicicleta en Tuvalum tienes la mayor protección del mercado de segunda mano. Protegemos tu dinero, gestionamos el envío y un equipo de mecánicos revisa cada bicicleta vendida. Conócenos!
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Lorsque vous achetez votre vélo chez Tuvalum, vous bénéficiez des meilleures garantis du marché d'occasion. Nous sécurisons votre argent, gérons l'expédition et une équipe de mécaniciens vérifie chaque vélo vendu. Découvrez-nous !
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Acquistando la tua bicicletta su Tuvalum ottieni una maggiore protezione nel mercato dell'usato. Salvaguardiamo il tuo denaro, gestiamo la spedizione e un team di meccanici controlla ogni bicicletta in vendita. Scoprici!See more
