I've been a long-time customer, but after the recent channel dispute, I was promised a $20 credit. I thought it would be automatic, but it wasn't. After searching endlessly for help, I found the customer service number. When I finally spoke to an agent, she informed me the deadline to claim the credit had passed. After expressing my frustration, she agreed to issue the credit. It feels like they are making it difficult to honor their promises, and I’m reconsidering my subscription.
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