tvape.de

4.8
4.8 Based on 30 reviews

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Average Rating

4.8

/
5

30 Reviews

5 Star
93%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
3%

All Reviews

Filter Reviews

Review Time

GC95
Thank you Ahmed for your fantastic customer service!

Thank you Ahmed for your fantastic customer service! You were always responsive and assisted me during the holiday season, and I received my vape about a week after New Year's. Thank you!

5
Date of experience: Jan 19, 2026
Clarence Smith
Lisa is an exceptionally helpful person...

Lisa is an exceptionally helpful person who once again assisted me with my order issue. You all are amazing—best customer service ever!

5
Date of experience: Jan 14, 2026
NATHA200414
Ahmed was incredibly kind and responsive...

Ahmed was incredibly kind and responsive. He provided all the information I needed. It was a pleasure to communicate with him.

5
Date of experience: Jan 07, 2026
Frustrating experience with my order...

I purchased an item on 25.12.2025 and sent the payment on 29.01.2025. After multiple inquiries about the item's whereabouts, I was informed it would likely arrive between 08.01.-10.01.2026, which is about 17 days later. After complaining, I was told it was a pre-order and shipping would be on 30.01.2026. I instantly requested a refund as the pre-order information was not visible at the time of purchase. They have since added a shipping date disclaimer, which feels suspicious and untrustworthy. I wouldn't recommend.

1
Date of experience: Jan 04, 2026
Jon Powell
Ahmed truly exceeded expectations...

Ahmed truly exceeded expectations; my product was partially dead on arrival, and he arranged for a replacement. Additionally, the shop offers a fantastic selection of products. I will definitely be a regular customer from now on—thanks again!

5
Date of experience: Dec 22, 2025
Owen
Grateful for Ahmed's outstanding customer...

Grateful for Ahmed's outstanding customer service! He was consistently available and assisted me during the holiday season, and I received my vape about a week after New Year's. Thank you!

5
Date of experience: Dec 20, 2025
Xevok_Qc60
Extremely helpful with a quick response...

Extremely helpful with a quick response.

5
Date of experience: Dec 13, 2025
Aaron Kelly
A professional shop with excellent support...

This shop is professional and reliable. Their communication is clear, shipping is quick, and I was able to purchase a product that is often only available in the USA. I appreciate how smoothly everything went. I also requested support for a technical issue, and the warranty process was handled exceptionally well. The representative managed my case with great professionalism, responded quickly, and processed the warranty claim without complications. The replacement arrived promptly, and the entire process was smooth and transparent. Thanks again for the help!

5
Date of experience: Nov 18, 2025
Nathaniel B.
The support is exceptional...

The support is exceptional—fast and reliable. They assist whenever possible. Huge thanks to the representative!

5
Date of experience: Nov 06, 2025
Conrad S.
Outstanding customer service!

Outstanding customer service, especially from the representative who is the best of all time! Keep it up!

5
Date of experience: Nov 05, 2025

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