I confirmed online that I don't need a TV license and received a confirmation email. Two weeks later, I got a threatening letter stating my address is no longer covered, with a different reference number. I emailed for clarification, but the response was a generic template thanking me for confirming I don't need a license. After multiple emails, I was told the first reference number no longer worked, but why send a confirmation email if that was the case? This service is outsourced, which is a clear sign of incompetence. If you don't take this seriously, how can you expect others to?
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