Initial interaction with the sales team was positive and placing our order went smoothly.Date of installation was much later than we'd been led to believe it would be and was then pushed back even further.(Order placed late Nov, led to believe mid Jan for installation but this turned into mid March)On the day of installation there was an issue with the top light panel of the door (it hadn't been ordered). When I rang to query this while installers were at our house I asked to speak to the sales guy I had dealt with through the process. Both he and his colleague were rude to me. They washed their hands of the problem and said they'd done their job and so what?When I was phoned back by someone else she basically told me I should have talked about this with installation team and not the sales team. No hint of apology from anyone.Had to wait a further 2.5 weeks for top light to be installed.Very pleased with the product (a composite door) but would not recommend TWC to anyone because of the poor quality of their customer service.
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A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
