Review Time
Just want to say a massive thank you to the whole team at TWC, after purchasing our first house and suffering with black mould and lots of condensation on the windows we decided to get a quote to get new windows and a set of french doors fitted.
From the initial visit from Ian B to come and have a look round and quote it all up for us. Ian was very polite and wasn't pushy in the slightest which can normally be found around people who work in sales, he was upfront and honest with us and put us at ease and really took time to walk us through the process knowing its our first experience buying windows.
We had Shaun come out to survey and measure up the windows fully. Unfortunately he did arrive a little earlier than we had asked for due to work commitments and had left a note through our door saying that he had missed us, (May have been a slight communication error) but after a quick call he was able to turn back and carry out the survey, once again he was very polite and got straight to work and did what he needed to do in a very professional manner and was a very pleasant guy.
Before installation I had a few calls with the office based staff (Unfortunately can't remember any names) each time we called was a pleasant experience with no issues.
Finally the fitters, Darren and Ricky did a superb job of getting the 9 windows and set of french doors fitted quickly and professionally, both of them were very polite and have carried out an amazing job that me and my partner are both very happy with, they tidied up as they worked and you can tell they both really take pride in their work, after walking around and inspecting all the windows after fitting had been completed we were very happy with the results and can't praise these guys enough.
Overall the service from start to finish couldn't have gone smoother, for first time buyers of windows I can't recommend these guys enough, I hope all this feedback is passed along as all the guys involved done an excellent job.
Just want to say a massive thank you to the whole team at TWC, after purchasing our first house and suffering with black mould and lots of condensation on the windows we decided to get a quote to get new windows and a set of french doors fitted.From the initial visit from Ian B to come and have a look round and quote it all up for us. Ian was very polite and wasn't pushy in the slightest which can normally be found around people who work in sales, he was upfront and honest with us and put us at ease and really took time to walk us through the process knowing its our first experience buying windows.We had Shaun come out to survey and measure up the windows fully. Unfortunately he did arrive a little earlier than we had asked for due to work commitments and had left a note through our door saying that he had missed us, (May have been a slight communication error) but after a quick call he was able to turn back and carry out the survey, once again he was very polite and got straight to work and did what he needed to do in a very professional manner and was a very pleasant guy.Before installation I had a few calls with the office based staff (Unfortunately can't remember any names) each time we called was a pleasant experience with no issues.Finally the fitters, Darren and Ricky did a superb job of getting the 9 windows and set of french doors fitted quickly and professionally, both of them were very polite and have carried out an amazing job that me and my partner are both very happy with, they tidied up as they worked and you can tell they both really take pride in their work, after walking around and inspecting all the windows after fitting had been completed we were very happy with the results and can't praise these guys enough.Overall the service from start to finish couldn't have gone smoother, for first time buyers of windows I can't recommend these guys enough, I hope all this feedback is passed along as all the guys involved done an excellent job.
Great Professional Service The Fitters John And Simon Both Came On Time To Start The Process Both Worked Extremely Hard Without Hardly Stopping For A Break Despite The Challenging Hot Weather They Both Faced They Kept Going Ending In A Fine Result Once Completed The Works We Are Extremely Happy And TWC Kept Us Updated I Would Definitely Recommend This Company, Kind Regards Mr & Mrs R Patel "
The TWC team arrived in good time and dramatic good time to replace my back door in the same way as my recently replaced rear windows. The work finish and "look" is also excellent and the team cleaned up well after completion. I was tutored on the locking system also and over all was totally satisfied with the resulting work. Thank you.
The customer service I received from Paul Young, TWC was exceptional. He kept me informed throughout the process of replacing my old doors. He guided me through all of the features and benefits of the various types of doors (and windows). The team who installed the doors were brilliant. Arrived on time, polite and friendly. The quality of the workmanship is second to none. I will most definitely use them again and would recommend TWC to all of my family and friends. Why go anywhere else?
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A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
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