twchome.co.uk

Insulting experience.

One of TWC’s door-to-door salesmen knocked on my door last week. Lovely guy, friendly and not pushy at all. He explained that they are a local business and therefore pride themselves on delivering better customer service than the bigger, UK-wide companies. We are planning to put the house on the market quite soon, and I know our patio doors need replacing, so have been thinking for a while that I should get that sorted - so I arranged for someone to come out and provide a quote. On the morning of the quote appointment, I got a call from them to confirm the time - they also wanted to confirm that my husband will be home when they come out? I was a bit shocked at that question and told the gentlemen that no, my husband will be at work, but I will be available as I have scheduled the quote during my lunch break. He then asked if they could come another time, perhaps one evening/weekend when my husband will be available too? Feeling a little more frustrated now, particularly because this is not the 1920’s and I am quite capable of making a decision without help or permission from my husband, I said that no, we are not available in the evenings or weekends. The response I received from the gentlemen on the phone…… ‘Okay, I think we’ll leave it then’. So, from that conversation, I can only conclude that TWC are not interested in doing business with the ‘little women’ - not even ones like me, the main breadwinner, the sole name on the mortgage and the person who manages all of the finances. Never mind, it’s their loss, I’ll just get a quote from one of the bigger UK-wide companies they think they’re better than. Edited on 9th May: I have increased my original score from a 1 to a 4, based on the genuine and empathetic response I received to my review. Thank you.

Date of experience: May 06, 2025