Having already left a five star review for the installation of our windows and back door from TWC, this is a follow up on the customer careWe had a slight problem with the lock on our back door I telephoned TWC and spoke to Mel, whom I have to say is absolutely delightful. So friendly and super helpful. She arranged for an engineer to be with me within 48 hours and time was planned for after 1 pmI was expecting to see someone between 1 and about 4. However, 1.40 ish there was my engineer! Liam was absolutely top class. Knew immediately what the issue was and assured me that although it was very unusual for this locking mechanism to jam, he could replace it without a problem. Liam explained he always carries a spare unit just in case and In a matter of minutes he was done! He showed me where the fault was. Tested the door several times. Assured me that if I had any future issues just to call the office He was so polite and friendly, knowledgeable and a definite great advertisement for TWC!Well done TWC on excellent customer care!
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A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
