I was visited by a very capable and pleasant young man by the name of Sony recently. He went the extra mile to thoroughly check and try to find the cause of the issue. Even when the cause could not be found because further investigation was necessary, he, like his name, remained positive and answered my many questions as to the possible cause of the issue and what the next steps might be. He reassured me, which was very important. He was patient and took the time that was necessary to thoroughly investigate the issue. Thank you Sony/TWD.
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