tweedmill.co.uk

2.8
2.8 Based on 9 reviews

...

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The lady on the men's department attitude

Recently visited the tweed mill with my husband we visited the men's department and found that the male person to be helpful and pleasant but when we first got to the department we came across a lady she abruptly asked if we needed help I politely said no and told her we had visited before and she abruptly told me if I didn't purchase item before I would have lost out in other words if you don't buy it the first time you're not expecting it to be still there which it was we tried a few different one's and when I returned the item to the rail which we didn't want I politely told her why we were buying this item her attitude was I don't want to listen and told me I wouldn't get any better but we had chosen another one on the department I worked for thirteen years in retail clothing and her customer service was dreadful she looked miserable and abrupt and nearly lost a sale and has made me think twice now about visiting again her attitude to customers needs to change and if not she needs to be moved to a job that doesn't mean dealing with customers I am all for employment for the over 60 but please do it with a smile

2
Date of experience: Feb 11, 2025

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