Customer service has been terrible!Through my own mistake, I accidentally paid for the annual subscription. The pricing is displayed on a per day basis, but they actually charge annually. I was reviewing the cost, noticed it was extremely high, and went to press the power button to turn off my screen. Unfortunately, I accidentally double pressed the button, and the Apple Pay payment went through.I reached out to explain the situation that I had made the payment by mistake and wanted a refund since I do not plan on using the service. They responded by saying they do not offer refunds, which is fair and I understand. I then asked if they could at least convert my plan to a monthly subscription and credit me back for the remaining months. They said they would check with the technical team, but it has been over a week and I have not heard back.
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