Must be a SCAM, they can't be this incompetent. I cancelled my susbscription and they continued to charge me, despite emailing to confirm that I wouldn't be charged again. I complained and they said they didn't have enough information to investigate why they were still charging me. So I sent screenshots of the charges. They continued to charge me each month. Eventually they said they would cancel the subscription again and sent me a condecending email about how 'forgetting about autorenewal is easy' and refusing to refund me. And then they charged me AGAIN the following month.
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