The service charged my card without my permission and has yet to issue a refund, despite their repeated claims to the contrary. I signed up for a trial and immediately reached out to the support team after noticing an unexpected charge. My initial request for a refund was dismissed with generic policy responses. After escalating the issue and threatening a chargeback, I was told the refund was 'already processed' and was pressured to remove my review—something I did in good faith. However, the refund never showed up in my account. To make matters worse, I was charged again despite my account dashboard indicating no active subscription and a confirmed cancellation date. When I sought clarification, the support team provided conflicting information: first denying any charge, then claiming it was an old charge, and ultimately stating they couldn’t find any invoice. As of now, I have not received a refund, only repeated assurances lacking any evidence. I had to dispute the charges with my bank because the company failed to provide clear billing records or consistent explanations. Unauthorized billing, misleading refund claims, and pressure to remove reviews are significant red flags. I do not have confidence in this service and strongly advise others to proceed with caution.
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