Due to a general lack of customer service and support I arranged to port my company's phone numbers away from Twilio.A date was given, by Twilio, for the port to take place. As if determined to prove my point about lack of customer service, 13 days before the port date, all my company's phone numbers were deleted and cut off.I spent the next 2 days chasing Twilio support to restore them as it's not possible for the gaining carrier to complete porting before the official date.2 days without business phones severely impacted customer confidence in my business.Twilio took no responsibility and gave no apologies.They acted with no urgency and shifted blame.They placed demands on my time (completing multiple forms) to restore my company's phone lines.My advice would be DO NOT RELY ON TWILIO for such a crucial service.They're clearly unable or unwilling to act responsibly.EDIT - 12th DEC: I've just seen that Twilio charged EXTRA for the period when they cut off my company's phone lines.Presumably this is a charge for re-registering the phone numbers that they cut off for several days. What a joke of a company!!!I thought others on this site calling Twilio scammers was going a bit over the top, but actually, I fully agree
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