I would give them zero stars if I could. We have used Twilio for strict password reset for 3+ years. Suddenly someone accesses our token, adds 25 subaccounts, a foreign (India) phone number for verification, a app for voice calling, and runs up a 4,000 bill in two days before Twilio suspends the account. Tells me tough crap pay the bill via their non-existent customer service via a live chat that just as well be a bot if it is not already. Would not address any of my monitoring concerns and refused to escalate my concerns nor address the bill they did allow someone else to run up on our account before suspending it for what was clearly fraudulent activity. Worse company I have EVER worked with. I will be finding an alternative. I don't care about their threat to have accounting contact me either.
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