If I could give negative stars, I would. I have used them for years, but lately there "trust hub" team just rejects verification requests without reading your submission. On my latest project, I have spent an entire week trying to verify my business toll free number. I provide all documentation, and they then ask for something else. Each time I submit for review, I get rejected for a different reason. For example, they asked for a username/password for our website to verify how users opt in. Then they told me they could not verify because their policies do not allow their verification team to use password protected content. So, they asked me to provide screenshots. I did so. They said they had to reject because the actual site was password protected. Then they asked me to create a public mockup of our SMS consent form. I did so. Then things started to get weird. I would get rejected within minutes, with generic messages saying my site is password protected, or does not include a consent form, etc. All these generic messages were false. It's like the reviewers just click something to reject and don't actually review anything.I have had a support ticket open all week with their customer service trying to help, but every time we submit, it gets rejected within minutes. If you are a contract developer, run away, run far away. This is going to cost you major time (profit) on your project. And if you have a boss, encourage them to use something else. Otherwise you are going to go way over budget dealing with the verification steps.
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