What a disappointing experience with Twilio—I’ll never use it again. I signed up for a plan intending to test and experiment with the platform as part of a proof of concept for my new startup.However, the Onboarding & Compliance Operations team required a fully developed product before they would enable my account. Ironically, I needed a platform like Twilio to build and refine my idea! Their reasoning was that "Twilio leverages many different vetting techniques, and as such, we've determined that your use case was not a good fit for our platform." This approach felt dismissive and unaccommodating to potential customers.I wouldn’t spend a penny on them—customers deserve to be treated with respect and support, especially during the early stages of development.
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