twilio.com

2
2 Based on 425 reviews

We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. Yo...

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Elmo Kelly
My account access was hijack and bill…

My account access was hijack and bill went from 0 to -161$ in 2 days after 3-4 automatic email from their security system sayin my account was suspended due to suspicious activity. At $0.014/min for outbound calls (which your logs show these were):132.99÷132.99÷0.014 = 9,499+ minutes of fraudulent callsThat's 158+ HOURS of fraudulent call timeOver 6.5 DAYS of continuous fraudulent calling but their system look like they didn't give a shit except falsely mentionning they suspended my account.Strangely, the moment i normally hitted 0$ balance, every tiny part of Twilio ecosystem under my account was suspended "for lack of fund".But they allowed 6 days (24x6h ) of continuous call.Now they ask me to pay the balance and threaten me to transfer to their debt dept. 😂This is the first times it happens in 8 years of services, but this is totally unacceptable.

1
Date of experience: May 23, 2025

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Business Details

  • We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.

  • email jmeyer@twilio.com
  • call 4153902337
  • language https://www.twilio.com

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