Twilio’s customer support is beyond frustrating. They’re great at winning your business, but once you need assistance, it’s a different story. We’ve had an open ticket since July 24th, and despite multiple follow-ups, we’ve gotten little to no response. Days—even weeks—go by without any communication from their team.This lack of support has caused significant disruptions to our operations and negatively affected our customers. If you’re looking for reliable customer service, I’d strongly recommend considering other options. The repeated failure to follow up is unacceptable.
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We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.
