Absolutely atrocious customer service. In my years of working with and within various support teams, I have never encountered such an appalling lack of responsiveness, competence, and basic courtesy. The response times are abysmal, the information provided is either useless or comes way after you need it, and the overall support experience is nothing short of a nightmare. If you’re looking for help, guidance, or even just a timely reply, look elsewhere. This is the epitome of what customer service should not be. Save yourself the frustration and avoid this company at all costs.
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We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.
