There was little to no promptness from their support team when I contacted them about the pricing on the shortcode option, for which they sent emails requesting data and a price list. I filled out the form and sent it back with the query whether the pricing is the same for everyone or it is customisable for individuals use case. And they went forward with the transaction and charged me without explaining the pricing. And their prices are completely outrageous when compared to other service providers.
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