Wanted to use Twilio Whatsapp API. It ask to pay a fee to upgrade account in order to use it. After paying 20USD, the onboarding process is so buggy and doesnt work at all. After raise a ticket on 19th Jan, a standard reply from them where they will investigate and check. Followed up on 22nd Jan, they say will pass to other department to check the issue. On 29th Jan finally got a proper response where they say they need to schedule a calendar to add me to a whatsapp group (Still not a solution to their issue). 2nd Feb i request a refund for the 20USD because the product still not usable, they give alot of excuses that I did not respond to his previous request to join the whatsapp group. I have found a better and stable platform to use Whatsapp API already. I dont need poor service from Twilio anymore. Others platform only took like 1-2hours to onboard. Twilio took 2 weeks and still have not solve the issue.
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