Part Two.After my stream of very frustrating initial complaints, I discovered that my MasterCard had once again been charged for yet another month’s service. I opened a ticket with M/C who suggested that I contact “the Merchant” before they would institute a complaint. I complained again to Twilio-SendGrid, and was told that they would reverse those charges. And got the usual bafflgab from "service." But much to my amazement, March 7th, the credit appeared on my M/C statement.But there was another worrying development as a result of my February complaint… I received a phishing email from AMEX requiring that I had made a PETCO transaction on an AMEX Card. And guess where that link took me… right back to Twilio-SendGrid. Now I am not a lawyer, but that can’t be legal in Colorado (where SendGrid is registered) or California (where the billing purports to come from.)The Colorado FBI should be notified (if there are any staff left in that branch.)So I sent an email to Sameer Dholakia (who as far as I know, is still CEO of Twilio SendGrid) suggesting that legal action may be pending. I have not heard back from him, nor was I expecting any response from this company that I highly recommend that you steer clear of for any business dealings.BTW, I do have two emails for Mr. Dholakia, which did not bounce, but apparently I cannot include here.
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