I would like to share our experience regarding the use of Twilio, but I strongly advise against using this platform due to the negative experiences we have encountered. I do not recommend using the services provided by Twilio, as they have a tendency to abruptly terminate their services, and their response time to address issues with customer support can be quite lengthy.In particular, when we started using the WhatsApp messaging services, an announcement was made that messaging to and from Turkey would be discontinued. This situation forced us to completely halt our project. Twilio later announced that they would continue messaging to and from Turkey, attributing the problem to an issue with Meta. Then, we decided to continue with them. However, this decision turned out to be a significant mistake because Twilio unexpectedly closed the WhatsApp messaging feature for users in Turkey without prior notice. Moreover, this happened despite their assurance that such a situation would not occur.Therefore, I believe that using Twilio products in any software project is an extremely risky approach, and I strongly advise staying away from this platform. Serious issues exist in terms of customer satisfaction and reliability, which can negatively impact your business processes.
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